Tuesday, May 20, 2008

I (heart) Comcast. Not.

So, I'm trying to get some work done, and boom!, out goes Comcast. Again. Pack up the laptop and head on out to the Kava House. Hey, I needed an excuse to get a delicious French Quarter iced coffee anyway.

Click on the AP wire (because God forbid I should be without the news for ten minutes) and lo and behold, this pops up-

Customer satisfaction ratings for Comcast Corp. fell this year to an all-time low and rank at the bottom of cable and satellite TV providers, according to a survey released on Tuesday.

As consumers' happiness with cable and satellite TV rose as a whole, the nation's largest cable TV operator lost ground, according to the University of Michigan's American Customer Satisfaction Index. The index has tracked the group since 2001.

And before you start laughing, O, better check this out-

Comcast, whose service so infuriated a Virginia grandmother she took a hammer to a local Comcast office, tied with struggling Charter Communications for last place.

Watch out for the grandmas bearing hammers. Check the backseat before you drive away.

To give a little credit here, I did get through right away, the customer service rep was very polite and helpful - but still, at these prices I shouldn't have this many outages. If only I could get reimbursed for this coffee...